STORE POLICY & FAQ
FAQ
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
– WE DO OFFER RETURNS AND EXCHANGES WITHIN 7 DAYS AFTER DELIVERY, ALL RETURNS ARE ISSUED IN THE FORM OF STORE CREDIT. SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES, PLEASE ENSURE ITEMS ARE NOT SOILED AND ARE RETURNED TO US IN THERE ORIGINAL PACKAGING WITH TAGS ATTACHED.
CUSTOMERS ARE RESPONSIBLE FOR THE COST OF SHIPPING THE RETURN BACK TO US AND ALSO FOR SHIPPING IT BACK TO THEM, PLEASE CONTACT US VIA EMAIL AT SALES@OVERDRESSEDWARDROBE.COM TO ENSURE YOUR ITEM IS ELIGIBLE FOR RETURN/EXCHANGE, AFTER CONFIRMATION PLEASE PACKAGE AND SHIP YOUR ITEM/ITEMS TO US AS FOLLOWS:
OVERDRESSED WARDROBE LLC
PO BOX 35362
DETROIT, MI 48235
ONCE ITEMS ARE RECEIVED AND ACCEPTED YOUR RETURN OR EXCHANGE WILL BE PROCESSED ACCORDINGLY .
SHIPPING POLICY
PROCESSING TIMES
HERE AT OVERDRESSED WARDROBE WE ARE WORKING 24/7 AROUND THE
CLOCK TO GET YOUR ORDERS OUT ASAP.
Orders placed Monday through Friday will be processed and shipped
within 1-3 business days.
Orders placed on the weekend will be processed next business day and
shipped within 1-3 business days.
SHIPPING METHODS
We offer free shipping on all orders over $100 in the U.S.
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the
shipping address entered when the order was originally placed.
LOST OR STOLEN PACKAGE
WE WILL NOT BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES
CONFIRMED DELIVERED TO THE DELIVERY ADDRESS ON YOUR ORDER, HOWEVER
UPON REQUEST, WE WILL PROVIDE CONFIRMATION, DATE DELIVERED, TRACKING
AND SHIPPING CARRIER INFORMATION FOR YOU TO FURTHER INVESTIGATE AND
FILE A CLAIM .
OVERDRESSED WARDROBE PRIVACY
POLICY
1. INFORMATION COLLECTED
We collect three types of information from you: i) information that you provide to us; ii) information we collect or receive from others; and iii) information that is derived through automated tracking mechanisms and technology.
We collect information when you register online or place an order, communicate with our customer service representatives, opt-in to receive our e-mails, shop online, participate in a
sweepstakes, contest, promotion or survey or join our social networking sites. This information may include, but is not limited to, your contact information (for example, your
name, e-mail address, billing and shipping addresses and phone number) and your credit
card and debit card information.
We may update and supplement personally identifiable information that we have collected
directly from you with other information that we obtain from third parties. In addition, we may
obtain personally identifiable information about individuals who are not yet users of our Site.
When we associate information that we obtain from third parties with personally identifiable
information that we have collected under this Privacy Policy, we will treat the acquired
information in the same way we treat the information that we collected ourselves and,
except as set forth in this Privacy Policy, the information will not be shared with third parties.
We may collect information through automated tracking mechanisms and technology to
make our Site more interesting and useful to you and for various purposes related to our
business. For instance, when you come to our Site, we may collect information about your
computer, including where available your IP address, operating system and browser type.
Such information may be used for system administration and to analyze the frequency with
which visitors to our Site visit various parts of our sites; and we may combine such
information with personally identifiable information.
We also use “cookies,” Web beacons, and other tracking technologies. Cookies are small
data files that are automatically stored on your computer when you visit our Website.
Cookies are used to track the pages of the websites you have visited and do not retain any
personally identifiable information such as your name, address, or any credit/debit card
information. We may use cookies to, among other things, enable you to use certain Website
features, remember the items in your shopping cart, store your preferences, recognize you
when you return to our website, speed up your searches, track your orders, and monitor
and maintain information about your general Internet usage and use of our Website.
Cookies help us to improve our website and to deliver a better and more customized
service. They allow us to customize our Website according to your individual interests. You
may refuse to accept cookies by activating the setting on your browser which allows you to
refuse the setting of cookies. However, if you select this setting you may be unable to
access certain parts of the Website or unable to use some or all of our services. Unless you
have adjusted your browser setting so that it will refuse cookies, our system will issue
cookies when you log on to our Site. By using our Website, you consent to our placement of
cookies on your computer.
You may occasionally get cookies from our business partners or other third parties. We
have no control over these cookies. We may also use cookies and other analytic systems to
gather information and prepare reports on website activity and to provide other services
related to your website activity and use of the Internet. By using this website you agree to
the treatment of information relative to you by Google in the form and with the aims above
indicated.
This Website may use tracking tags in certain pages to measure and optimize marketing
campaign results. It will not store, in any event, personal user information. Web beacons are
small strings of code that are placed in a website page or in an e-mail message. They are
sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags.” Web beacons
are most often used in conjunction with cookies to track activity on our Website. When you
visit a particular page, web beacons notify us of your visit. Since web beacons are used in
combination with cookies, if you disable cookies the web beacons will only detect an
anonymous Website visit. When used in an e-mail, Web beacons enable us to know
whether you have received the e-mail.
2. HOW WE USE YOUR INFORMATION
Personal data you provide and/or we collect will be kept by OVERDRESSED WARDROBE
and/or its affiliated companies for, among other things:
i. the performance and enforcement of the purchase and sale contract over the products
you have purchased, or of any other contract between you and us;
ii. attending to your requests, and;
iii. providing you with information about OVERDRESSED WARDROBE products or of any
other company belonging to
iv. OVERDRESSED WARDROBE and its affiliates, sending commercial communications by
e-mail and/or by any other equivalent electronic communication means (such as SMS),
and/or by other means of communication. You can change your preference in respect to
receiving such communications by logging into the MY ACCOUNT section of this Website
and changing your preferences. You can stop receiving OVERDRESSED WARDROBE’S
newsletter by accessing the Newsletter section and choosing to unsubscribe (opt-out).
iv. Should you choose to check the option
data), you expressly authorize us to process and store the data indicated as necessary for
activation and development. The Card-Verification-Value-Code (CVV) will only be used to
make able the purchase in progress, and will not be stored or processed subsequently as
part of your PAYMENT DATA.
Giving us your consent to activate this functionality, allows your data to appear auto filled in
subsequent purchases on this website, so you will not need to enter the data in each new
process, and such consent shall be valid and effective for subsequent purchases.
You can change your PAYMENT DATA and revoke your consent for processing and storing
at any time through My Account section – Payment Data.
OVERDRESSED WARDROBE stores and transmits your cards data according to the main
standards of confidentiality and security of credit and debit cards, in compliance with
Payment Card Industry Data Security Standard (PCI DSS).
When using this functionality, changing your password may be requested for security
reasons. Remember that the safety in use of the website also depends on proper use and
conservation of certain key/passwords confidential.
We also maintain a record of your purchases made on our Website we may also use
information about your product preferences and interests in order to improve our site design
and enhance your shopping experience.
To fulfill the purposes above, we disclose the information that you have provided to us to
third party processors, fulfillment centers, financial institutions or other third-party service
providers who help with our business operations (such as fraud investigations, bill
collection, affiliate and rewards programs) or as necessary to process your purchases. By
providing information in this Website or otherwise to us, you expressly authorize us to
disclose and process your information as described.to store your PAYMENT DATA (i.e.
credit / debit card
We may permit certain trusted third parties to track usage, analyze data such as the source
address that a page request is coming from, your IP address or domain name, the date and
time of the page request, the referring website (if any) and other parameters in the URL.
This is collected in order to better understand Website usage and enhance the performance
of services to maintain and operate the Site and certain features on the Site. We may use
third parties to host the Site, operate various features available on the Site, send e-mails,
analyze data, and provide search results and links. Also, we may share personally
identifiable or other information with our parent companies, subsidiaries, divisions, affiliates,
consultants, contractors and sub-contractors.
We may transfer personally identifiable information as an asset in connection with a
proposed or actual merger or sale (including any transfers made as part of an insolvency or
bankruptcy proceeding) involving all or part of our business or as part of a corporate
reorganization, stock sale or other change in control.
We use non-identifying and aggregate information to better design our website and for
business and administrative purposes. We may also use or share with third parties for any
purpose aggregated data that contains no personally identifiable information.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR
OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A COMMENT
AREA OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.
OVERDRESSED WARDROBE may disclose personally identifiable information in special
cases where we have reason to believe that disclosing this information is necessary to
identify, contact or bring legal action against someone who may be violating our Terms and
Conditions of use or may be causing injury or interference with our rights, property, our
customers or anyone who could be harmed by such activities. You should also be aware
that we may disclose specific information about you if required to do so by law,
governmental request, process or court order or based on our good faith belief that it is
necessary to conform or comply with such law, request or court order or to protect the users
of our websites or the public.
You will receive notice when your personally identifiable information might be provided to
any third party for any reason other than as set forth in this Privacy Policy, and you will have
an opportunity to request that we not share such information.
3. HOW WE PROTECT YOUR INFORMATION
We are committed to protecting the information we receive from you. Any personal
information you provide to us is maintained on secure servers and our internal systems. We
take appropriate security measures to protect your information against unauthorized access
to or unauthorized alteration, disclosure, or destruction of data. To prevent unauthorized
access, maintain data accuracy, and ensure the correct use of information, we maintain
appropriate physical, electronic, and managerial procedures to safeguard and secure the
information and data stored on our system. While no computer system is completely secure,
we believe the measures we have implemented reduce the likelihood of security problems
to a level appropriate to the type of data involved.
4. E-MAIL CHOICE/OPT-OUT
. If any user who receives an e-mail from the Site would prefer not to receive such
communications in the future, [he or she] can do so by following the instructions in the e-
mails. In addition, at any time you may access the Newsletter section on the Site and
choose to unsubscribe (opt-out) or send an e-mail to overdressedwardrobe@gmail.com We
will make commercially reasonable efforts to implement your opt-out requests promptly, but
you may still receive communications from us for up to ten business days as we process
your request.
5. DISCLAIMER TO SECURITY
By consenting to the Terms and Conditions of the Site and the Privacy Policy, you
acknowledge that no data transmission over the Internet is completely secure. Although we
have implemented reasonable technical and organizational measures according to our
written information security policy, we cannot guarantee or warrant the security of any
information you provide to us and you transmit such information to us at your own risk.
6. YOUR PRIVACY RIGHTS
OVERDRESSED WARDROBE collects various types of personal information about you
both online and offline, as described in this Privacy Policy. Under law, customers of
OVERDRESSED WARDROBE may request certain information about our disclosure of
personal information during the prior calendar year to third parties for their direct marketing
purposes. OVERDRESSED WARDROBE does not disclose personal information to
unaffiliated third parties for these purposes.
7. PRIVACY POLICY UPDATES
We may update our Privacy Policy from time to time. Whenever we make a change, we will
post the updated Policy at this Site and we encourage you to check our Policy periodically.
If we make a material change to our Privacy Policy that would lessen your privacy rights, we
will either continue to honor our Prior Policy for information that we collected when it was in
force, or we will ask for your consent to the change. If you have any questions or concerns
regarding our Privacy Policy, please contact us at: overdressedwardrobe@gmail.com